We are here to help.
Questions about ingredients, ordering, delivery or returns? Speak to the Remvola team directly — we keep our support simple, based in Manchester, and answered by people rather than automated scripts.
Remvola Wellness Ltd
65 Deansgate, Manchester, M3 2BYPhone: +44 161 399 4809
Email: [email protected]
Hours: Mon–Fri 9:00–17:30
For order questions, please include your order name and phone number. For returns, read the Returns Policy and contact us within the stated period.
How our support works
Remvola does not operate a large call centre, and we think that is an advantage rather than a limitation. Our support desk sits alongside the small team that manages ordering, dispatch and supplier relationships from our Manchester office, which means the person answering your call or email usually has direct visibility of your order rather than needing to escalate a straightforward question. This structure keeps response times predictable and keeps the information you receive accurate and consistent with what appears on the website.
Every order placed through the homepage form triggers a phone confirmation call before anything is dispatched. This is deliberate: it gives you a chance to confirm the delivery address, ask any last questions about the product, and correct any typing mistakes in your name or number before a parcel is sent. If we are unable to reach you by phone within a reasonable number of attempts, we will try to confirm details by text message or email using the information provided at checkout, so an order is never dispatched to an address that has not been properly confirmed.
Ways to reach us
| Channel | Best for | Typical response time |
|---|---|---|
| Telephone | Order confirmation, urgent delivery questions, general enquiries | Answered live during office hours |
| Detailed questions, order changes, return requests, documentation | Within two working days | |
| Postal letter | Formal correspondence, statutory notices, written returns requests | Within five working days of receipt |
Office hours are Monday to Friday, 9:00 to 17:30, excluding UK public holidays. Messages received outside these hours are queued and handled the next working day.
Before you write in
Many enquiries can be answered instantly by checking the right page on our site, which saves you waiting for a reply. Use the checklist below before contacting us, and if your question is not covered, we are still very happy to hear from you directly.
- For delivery estimates by UK region, see the Delivery page, which lists working-day ranges and postage costs.
- For how and when to take a capsule, read the How to Use page, which covers directions, storage and who should seek advice first.
- For exact ingredient amounts and % NRV figures, see the Ingredients page and its dosage table.
- For cancelling or returning an order, read the Returns Policy, which explains your 14-day right under the Consumer Contracts Regulations 2013.
- For company registration, VAT and regulatory details, see the Legal Notice page.
What to include in your message
Whether you contact us by phone or email, providing a few basic details in advance helps us answer accurately on the first reply rather than needing to ask follow-up questions. This is particularly useful for anything relating to an existing order, where matching your enquiry to the correct dispatch record quickly makes a real difference to how fast we can help.
- The full name used when placing the order, exactly as entered on the order form.
- The telephone number used at checkout, so we can locate the associated confirmation call record.
- A short description of the question or issue, including any relevant dates.
- For returns, the approximate date the parcel was received and its current condition.
- Your preferred method and time of day for us to respond, if you have one.
"A short, specific message with an order name and phone number is normally all we need to help within one working day." — Remvola Support Team
Please note
We do not request full payment card details by phone or email. Because Remvola operates on a pay-on-delivery basis, our team will never ask you to read out a card number or send full card details in writing. If you receive a message claiming to be from Remvola asking for this information, please do not respond and contact us directly using the details on this page so we can look into it.