Terms of Use

These Terms of Use govern your access to and use of remvola.world and any order request you submit to Remvola Wellness Ltd, a company registered in England and Wales under Company No. 16874256, VAT number GB 869 7542 53, registered office 65 Deansgate, Manchester, M3 2BY ("Remvola", "we", "us" or "our"). By browsing this website or submitting the order form, you agree to these terms. If you do not agree with any part of them, please do not use the site or submit a request. This page also explains, in the numbered sections below, what personal information the order process involves, the legal basis for handling it, how long records are kept, your rights, the outside parties who assist us, the cookies used, whether data leaves the United Kingdom, and how to raise a concern, before closing with a dated change log.

1. Scope of these terms

These terms apply to every visitor to remvola.world and to anyone who submits the order request form, regardless of whether an order is ultimately confirmed and dispatched. They govern the website itself, the content displayed on it, and the request-and-confirmation process described on our homepage and Delivery Policy. They do not create any contract between you and a courier company, which operates under its own separate terms once a parcel enters its network. Specific commercial terms relating to price, delivery cost and returns are set out in more detail in our Returns Policy and Delivery Policy, both of which form part of the overall agreement between us once an order is confirmed.

2. Information involved in using the site

Browsing remvola.world does not require you to provide any personal information. Submitting the order form requires your name, phone number and delivery address; our website hosting logs also automatically record technical details such as your IP address, browser type and the pages you view, as described fully in our Privacy Policy. We do not require you to create an account or set a password to place an order, and we do not collect payment card information through this website, since payment is made directly to the courier upon delivery.

3. Legal basis for processing information collected through use of the site

Where you submit the order form, we process the information you provide on the basis that it is necessary to take steps you have requested before a contract is formed and, once confirmed by phone, to perform that contract. Automatic technical logging of your visit is carried out under our legitimate interest in keeping the site secure and functioning correctly. Any optional cookie-based analytics is used only where you have given consent through our cookie banner, which you may withdraw at any time as explained in our Cookie Policy.

4. Retention of records arising from use of the site

Records generated by an order request, whether or not it proceeds to dispatch, are retained for the periods described in our Privacy Policy, generally six years for confirmed orders in line with bookkeeping obligations, and up to 90 days for unconfirmed or abandoned requests before they are deleted. Website server logs are retained for 90 days on a rolling basis. We do not retain records for longer than is necessary for the purpose for which they were collected, except where the law requires a longer period.

5. Your rights in connection with use of the site

You have the right to ask what information we hold about a specific visit or order request, to have inaccurate information corrected, and to ask for information to be erased once it is no longer needed, subject to any legal retention obligation. You may exercise these rights by emailing [email protected] or calling +44 161 399 4809 during Mon–Fri 9:00–17:30; we aim to respond within one calendar month. These rights sit alongside, and do not replace, your specific cancellation rights described in our Returns Policy.

6. Third parties supporting the website

Our website hosting provider stores the site and processes order-form submissions strictly on our instructions. A telephone confirmation service provider may assist with placing or logging pre-dispatch calls. Where you consent to analytics cookies, a cookie-based analytics provider produces aggregated usage reports. None of these parties is authorised to use information collected through this website for their own independent purposes, and each acts under a written agreement that limits their use of your data to the services they provide to us.

7. Cookies used on this website

This website uses a small number of cookies, summarised here and described fully, with exact names and lifespans, in our Cookie Policy: a necessary session cookie that supports navigation and the order form, expiring when you close your browser; a necessary preference cookie that remembers your cookie-banner choice for 180 days; and, only if you consent, analytics cookies lasting up to 13 and 26 months respectively that help us understand overall site usage. You can change your cookie choices at any time through the controls described in our Cookie Policy.

8. International transfers

Data generated by your use of this website is processed and stored primarily within the United Kingdom and the European Economic Area. Where a service provider stores infrastructure outside the UK or EEA, that transfer is carried out under protections recognised by UK data protection law, such as an adequacy decision or a UK International Data Transfer Agreement, so that your information continues to receive an equivalent standard of protection wherever it is processed.

9. Complaints and how to contact us

If you have a complaint about the website, the order process, or how your information has been handled, please contact us first at [email protected] or +44 161 399 4809, Mon–Fri 9:00–17:30. We will acknowledge a complaint within five working days and aim to resolve it within one calendar month. Complaints about data handling may also be referred to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, telephone 0303 123 1113, and complaints about the underlying contract for goods may, where applicable, be referred to an alternative dispute resolution provider, details of which we will supply on request.

10. Change log for these terms

11. Product information and eligibility

Ingredient amounts, pack size and directions shown on this website are provided for general information. This product is a food supplement, not a medicine, and does not replace a varied, balanced diet or a healthy lifestyle. Orders are intended for adults resident in the United Kingdom. If you are pregnant, breastfeeding, taking prescription medication or have an existing medical condition, please consult your GP or a qualified healthcare professional before taking any food supplement, and do not rely on this website as a substitute for that advice.

12. Order requests, price and payment

Submitting the order form is a request, not confirmation that a contract has been formed; a contract is only formed once we confirm the order by phone. The price displayed at the time of your request, together with the applicable delivery charge shown on our Delivery Policy, is the price payable to the courier on delivery, in cash or by card reader depending on availability. We reserve the right to correct an obvious pricing error before dispatch and will contact you if this affects your order, giving you the option to cancel at no cost.

13. Intellectual property and acceptable use

All text, images, logos and design elements on remvola.world belong to Remvola Wellness Ltd or its licensors and may not be copied, reproduced or reused for commercial purposes without prior written permission. You agree not to attempt to interfere with the security or availability of the site, not to submit false or fraudulent order requests, and not to use automated tools to scrape or bulk-download content from the site without our consent.

14. Liability and governing law

Nothing in these terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss arising from your use of this website, to the extent permitted by law. These terms are governed by the law of England and Wales, and any dispute that cannot be resolved through the complaints process above is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer protection you are entitled to in the part of the United Kingdom where you live.